Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product arrives damaged or defective
• You receive an incorrect item
• The product remains unused and in its original packaging

Items Not Eligible for Return

Returns and exchanges cannot be accepted under the following circumstances:

• Products that have been used, worn, washed, or damaged after delivery
• Requests based on a change of mind after receiving the order
• Incorrect size, color, or style selected by the customer during purchase

Return Process

To initiate a return or exchange request, please contact our customer support team with your order details.

Our team will review your request and guide you through the return or exchange process.

Refund Policy

Refunds are only issued for approved cases involving damaged, defective, or incorrect products.

• All returned items are inspected before a refund is approved
• Approved refunds may be processed through bank transfer or a suitable payment method

Exchange Policy

Eligible products may be exchanged after approval by our support team.

• Replacement items are dispatched once the exchange request is approved
• Delivery times for exchanged products may vary depending on location

Delivery & Order Acceptance

Orders refused upon delivery or repeatedly left unreceived may affect eligibility for future Cash on Delivery purchases.

Business Address

Aura Lifestyle
University Road, Rahat Abad,
Near University of Peshawar,
Peshawar, Pakistan